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Privacy Policy

This Privacy Policy explains how Rococo Systems collects, uses and protects your personal information when you use our website, contact our team or make an enquiry.

IN THIS SECTION

1. Introduction

Rococo Systems respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, submit an enquiry, book a demonstration, place an order, request servicing or otherwise interact with Rococo Systems.

By using our website or providing your personal information to us, you acknowledge that we will use your information in line with this Privacy Policy.

2. Who We Are

Rococo Systems is a specialist hi-fi, home cinema and Linn audio business.

For the purposes of this Privacy Policy, “we”, “us” and “our” refers to Rococo Systems.

3. Information We Collect

We may collect and process the following types of personal information:

  • Your name
  • Your email address
  • Your telephone number
  • Your address, where needed for orders, deliveries, appointments or servicing
  • Details of your enquiry, product interest, system requirements or demonstration request
  • Order, payment and purchase information
  • Servicing, repair or support information relating to your products or system
  • Website usage information, such as pages visited, browser type, device information and cookie data
  • Any other information you choose to provide when contacting us

4. How We Collect Information

We may collect personal information when you:

  • Complete a form on our website
  • Contact us by email, telephone or in person
  • Book a demonstration or appointment
  • Place an order or make an enquiry about a product
  • Request servicing, repairs, upgrades or technical support
  • Sign up to receive marketing communications
  • Use or browse our website

5. How We Use Information

We use your personal information to:

  • Respond to your enquiries
  • Arrange demonstrations, appointments and consultations
  • Provide product advice and customer support
  • Process orders, payments, deliveries and returns
  • Manage servicing, repairs, upgrades and warranty-related support
  • Keep records of customer communications and transactions
  • Improve our website, services and customer experience
  • Send marketing communications where you have agreed to receive them or where we are otherwise permitted to do so
  • Comply with legal, regulatory, accounting and tax obligations

6. Lawful Basis

We only use personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

  • Contract, where we need to process your information to fulfil an order, arrange a service, manage a repair or provide a requested service.
  • Legitimate interests, where we use your information to respond to enquiries, provide customer support, manage our business and improve our services.
  • Consent, where you have given us permission, for example to receive certain marketing communications or where consent is required for non-essential cookies.
  • Legal obligation, where we need to use or keep information to comply with legal, tax, accounting or regulatory requirements.

7. Marketing Communications

We may use your contact details to send you relevant updates about Rococo Systems, products, services, demonstrations, events or offers where you have consented to receive these communications or where we are otherwise permitted to contact you.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

8. Analytics & Cookies

Our website uses Google Analytics to help us understand how visitors use the site and how we can improve the website experience.

Google Analytics may collect information such as pages visited, approximate location, device information, browser type, referral source and interactions with the website. This information helps us understand website performance and visitor behaviour.

Our website may also use cookies and similar technologies to help it function properly, improve performance, understand website usage and support analytics or marketing activity.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage cookies through your browser settings or any cookie controls available on our website.

9. Payments

We use Stripe to process payments securely. When you make a payment, payment information may be processed by Stripe in accordance with its own privacy and security practices.

Rococo Systems does not store full card details on our website. We may retain order, payment confirmation and transaction records where needed for customer service, accounting, legal or tax purposes.

10. Sharing Information

We may share your personal information with trusted third parties where necessary to provide our services or operate our business. This may include:

  • Payment processors, including Stripe
  • Delivery and courier companies
  • Manufacturers, suppliers or service partners
  • Website, hosting, IT, analytics and email service providers
  • Marketing platforms, where used to send communications you have agreed to receive or where otherwise permitted
  • Professional advisers, such as accountants or legal advisers
  • Regulators, authorities or other third parties where required by law

We only share the information necessary for the relevant purpose.

11. International Transfers

Some of our service providers may process or store personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in line with applicable data protection law. This may include using appropriate contractual safeguards or working with providers that have suitable data protection arrangements in place.

12. Data Retention

We will only keep personal information for as long as necessary for the purpose it was collected, including to provide services, manage enquiries, keep business records and meet legal, tax or accounting requirements.

Retention periods may vary depending on the type of information and the reason it is held.

13. Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how we use your information
  • Object to certain uses of your information
  • Withdraw consent where we rely on consent
  • Ask for your information to be transferred to another organisation, where applicable

To exercise your rights, please contact us using the details below.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Rococo Systems
Great Notts, Moreton Road, Ongar, Essex CM5 0LU
Email: info@rococosystems.com
Telephone: 01277 890 888

Last updated: August 2026